"This was an excellent course. The real problems, case studies and practical demonstration of the concepts and tools were incredibly useful."

"Bringing our own problems to work was very beneficial and gave [me] the jump start needed to ensure I'll use the skills in my current role."

"It was good to hear both the theory and some specific "tactical" tips for how to word things (e.g., key questions, givens, etc.) and how to manage [and facilitate] participants."